From Us to You
How Your Internet Works
- Fiber internet is sent through glass fibers as pulses of light from the ISP's central hub.
- This light reaches an Optical Network Terminal (ONT) in your home.
- The ONT converts the light signals into electrical signals.
- Your router interprets these signals then converts them into Wi-Fi for use by your devices.
Running Speed Tests
If you want a good measurement of your internet speed, use the Highline Fast App to run a speed test. This runs the speed test directly from your router, giving you the most accurate speed measurement.
If you run a speed test from a browser on a personal device, the only thing you’re measuring is that device's speed capabilities. Most devices (when using Wi-Fi) can only get about 300 – 500 Mbps, with older or less premium devices being slower, even with a wired connection. This speed can also be affected by applications running on the device and the number of devices connected to your network, with each device and application using a portion of your total speed bandwidth.
Improve your Home’s Internet & Wi-Fi
Experiencing slow loading times for websites? Seeing pixelated images while streaming movies or TV shows? Here's some suggestions on how to address these issues:
- Move your router to the center of the house, away from devices that can cause interference, such as:
- Microwave ovens
- Baby monitors
- Cordless phones
- Bluetooth devices
- Make sure there are no major obstacles between your router and your devices, such as mirrors, fish tanks, thick walls.
- Use a wired internet connection with an ethernet cord if you are doing any data-heavy operations, such as streaming 8K video, online gaming, large file upload or downloads. Remember, a corded connection will ALWAYS be faster and more reliable than Wi-Fi.
What the Lights on Your Router Mean
The LEDs located on the corner of the GigaSpire BLAST provide information on the status and current state of the system.
|No light||The unit is turned off or does not have power|
|Flashes cyan every second||Booting up/updating|
|Flashes red every 0.8 seconds||Boot-up failed|
|Steady cyan||Unit is connected to the internet|
|Flashes red every 1.6 secionds||No service/no internet|
|Flashes green every 0.5 seconds||WPS pairing mode|
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