Frequently Asked Questions | Highline Fast Internet

How do I enroll?

Simply Contact Us, and we’ll take care of the rest.

How much does SmartCare cost?

SmartCare is offered for a low monthly fee, shown as a separate line item on your Highline bill. Pricing may change with prior notice. The current...

Is SmartCare available for apartments or condos?

SmartCare is available for residents who receive an individual Highline bill. It is not available when internet service is billed directly to a...

Can I cancel SmartCare?

Yes. You can cancel at any time. If SmartCare is canceled within 60 days of a chargeable in-home service visit, that service visit may be billed.

Are service call fees included?

Yes. Covered service calls are included at no additional charge.

Does SmartCare cover customer-owned equipment?

SmartCare does not cover repair or replacement of customer-owned equipment. However, Highline technicians will still help troubleshoot those devices...

What types of problems does SmartCare help with?

SmartCare helps cover accidental or customer-caused issues like unplugged equipment, pet damage, damaged drops, and many in-home wiring or equipment...

Is SmartCare required?

No. SmartCare is optional. Highline will always support issues related to our network, outside plant, and Highline-provided equipment—even without...

When does SmartCare coverage start?

Coverage begins the same day you order the plan.