Frequently Asked Questions | Highline Fast Internet

Are there any promotional offers or discounts for new customers?

Promotions vary based on the area. Ask us about current promotions available in your area.

What happens if I move after installation?

Let us know if you're moving. If your new address is within our service area, we can transfer your service.

Is there a contract or commitment required?

No, Highline is contract-free month to month service. Ask a representative or review our service terms before signing up.

What are the monthly service costs?

Monthly service fees vary based on the speed tier and services you select. For more information, please check your service availability.

Are there any upfront fees for installation?

Installation may be free as part of a promotion, or may include a standard fee depending on your location. We’ll provide all costs upfront before...

Is fiber internet more secure than other internet types?

Yes. Fiber uses light signals over glass, which are more difficult to tap than copper or wireless signals. It’s one of the most secure transmission...

Can I keep my existing phone number or service provider?

Yes. You can port your phone number to our voice service, or keep your current provider if you prefer.

Does weather impact fiber service like it does satellite or DSL?

No. Fiber is highly reliable and less susceptible to weather interruptions compared to satellite or copper-based services.

Will fiber internet improve my streaming and gaming experience?

Yes. Fiber offers low-latency, high-bandwidth connectivity, ideal for 4K/8K streaming, online gaming, video conferencing, and smart home use.