Frequently Asked Questions | Highline Fast Internet

What if I have questions or need help?

You can call our Customer Care Team at 888-212-0054 for assistance.

Is the customer portal secure?

Yes. The portal is encrypted and secure, designed to protect your information and prevent fraud.

When is the deadline to set up my account?

Please complete your customer portal setup and enter your card information by June 25, 2025.

When will my card be charged?

Your first Highline bill will be automatically charged the day we install the new equipment in your home, and that will become your new monthly due...

Will there be any additional fees for using a credit or debit card?

No. Highline does not charge any surcharges or additional fees for using a card.

What forms of payment does Highline accept?

Highline accepts major credit and debit cards only. No checks or ACH bank payments are accepted at this time.

How do I log into the Highline customer portal?

Go to https://highlinefast.com/my-account. Use your email address as your username and the password: Welcome1! (You can change your password once...

Do I need to do anything to continue my service?

Yes. You need to set up your new customer account on Highline’s secure billing portal and enter your credit or debit card information for monthly...

Will my internet service or monthly price change?

No. Your current monthly internet service and price will remain the same.