Frequently Asked Questions | Highline Fast Internet

Where can I find more information about how to use and configure the HighlineFast App?

Download the user guide and the FAQ.

How Do I Apply?

ACP Application is a two-step process: Go to ACPBenefit.org to submit an application or print out a mail-in application. Contact your preferred...

What Broadband Services Are Available With the ACP?

Highline's customer service representatives must perform an address lookup for your specific address to determine what broadband service options are...

What if I Was Enrolled in the Emergency Broadband Benefit Program?

Households enrolled in the EBB Program as of December 31, 2021 will continue to receive their current monthly benefit until March 1, 2022 during a 60...

Who is Eligible for the Affordable Connectivity Program?

A household is eligible if a member of the household meets at least one of the criteria below: Has an income that is at or below 200% of the federal...

Has the Affordable Connectivity Program Started Yet?

Yes, the Affordable Connectivity Program started December 31, 2021.

How Do I Pay My Bill?

You can log in to your online account to pay your bill or set up a scheduled autopay. In addition, you can call 1-888-212-0054 to make a payment.

How Do I Set Up My Voicemail?

Voicemail and its features can be easily set up by logging in to your customer portal.

Will I Be Able to Answer Calls to My Home When I Am Away?

Yes, you can! With call forwarding you will never miss a call. You can route your number to your cell phone or any other land line. You'll also be...