Action is Required to Complete the Upgrade:
- Save Voicemails: Current voicemail messages will not transfer. Save them by recording to a personal device while playing them back.
- Document Call Handling Settings: Features like Call Forwarding and Do Not Disturb settings will not transfer. You will need to setup in the portal.
Setting Up Your New User Portal:
- Look for a welcome email from Highline [email protected] with instructions to set up your portal account. You will receive this email about 20 days before your service is upgraded. Make sure and check your spam folder if you don’t see the email.
- Use the portal to customize features and re-enable settings like Call Forwarding and Do Not Disturb.
Voicemail and Greetings:
- Activate Voicemail: Access the new voicemail box with *98. The default PIN is 1234; you’ll need to set a new one.
- Re-record Greetings: Current voicemail greetings won’t transfer. After the upgrade, dial *98 and follow prompts to record a new greeting.
- Voicemail to Email: This feature is disabled by default and may need to be reconfigured in the portal if you choose to use this feature.
New Calling Features:
- Highline Voice Quick Start & User Guide
In 2025, we will be upgrading our voice service to a new platform with more features and increased reliability. If you are a new customer after May 2025 or have been notified that your phone service with Highline is being upgraded, refer to the User and Star Code Guides below.
Download Quick Start Guide PDF
Download the Highline Voice User Guide to see all services, calling features, settings, and more.
Click on the link below for direct access to the new Customer Portal:
Need Help?
Please refer to the User and Quick Start Guide in the drop-down box above. You will be able to find the NEW voice features you will love, detailed instructions, and updated Star Codes. Please note that some of your Star Codes will change.
If you have questions, call 888-212-0054.
