Contact Center

Have a question, need support, or want to receive updates on fiber internet availability in your area? Find the best way to connect with us based on your needs.

If you have an immediate concern or question, please call our Customer Care team directly at 1-888-212-0054 so that you do not experience any delays in response from us; otherwise, complete our contact form below. We will respond as quickly as possible.

How can we help?

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Frequently Asked Questions

View answers to FAQs about your router, connection speeds, the Highline Fast app, voice services, and more.

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Outage Reports

Report a service outage at your address and access outage updates while we work to restore your connection.

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Construction Updates

Waiting for Highline to come to your address? Sign up for updates on new areas of fiber construction.

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Speak to a Representative

Interested in signing up for Highline fiber internet or voice service? Call or chat with us to get started.

More Ways to Get in Touch

Chat

Click the icon at the bottom left of your screen to chat with a member of our U.S.-based support team, or to send an email after hours.

Call

Prefer to talk on the phone? Give us a call at 1-888-212-0054.

Download Our Mobile App

Connect devices, set parental controls, test internet speeds, monitor data usage, and more.

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See Recent Updates From Highline

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02/09/24

Highline Launches Atlas Digital’s CORE Omnichannel Sales Platform to Support Expansion

ST. LOUIS, MO – Atlas Digital Group, a digital commerce solutions provider, and Highline, a premier Internet and Voice Service Provider, are pleased to announce...
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12/21/23

Highline launches new Commercial Plans for Businesses!

Highline is pleased to announce Gigabit Fiber Internet plans are now available for commercial customers. Working with Calix, as our vendor partner, Highline offers Fiber Internet with packaged speeds of 200Mbps, 600Mbps and 1Gig, as well as Calix’s Smartbiz full feature functionality to increase productivity, and keep business data secure.
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11/14/23

Highline Awarded ROBIN Grant for U.P.

Highline, Michigan’s premier fiber-to-the-home internet and telephone service provider, was recently awarded an approximately $22M Realizing Opportunity with Broadband Infrastructure Networks (ROBIN) grant. Highline will provide $3.8M in match funds that will create new fiber broadband connections to 3,074 unserved homes in the Upper Peninsula of Michigan.
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