If you have an immediate concern or question, please call our Customer Care team directly at 1-888-212-0054 so that you do not experience any delays in response from us; otherwise, complete our contact form below. We will respond as quickly as possible.
How can we help?
Frequently Asked Questions
View answers to FAQs about your router, connection speeds, the Highline Fast app, voice services, and more.
Outage Reports
Report a service outage at your address and access outage updates while we work to restore your connection.
Construction Updates
Waiting for Highline to come to your address? Sign up for updates on new areas of fiber construction.
Speak to a Representative
Interested in signing up for Highline fiber internet or voice service? Call or chat with us to get started.
More Ways to Get in Touch
Chat
Click the icon at the bottom left of your screen to chat with a member of our U.S.-based support team, or to send an email after hours.
Call
Prefer to talk on the phone? Give us a call at 1-888-212-0054.
Download Our Mobile App
Download Our Mobile App
Connect devices, set parental controls, test internet speeds, monitor data usage, and more.
