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Frequently Asked Questions

View answers to FAQs about your router, connection speeds, the Highline Fast app, voice services, and more.

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Outage Reports

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Construction Updates

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Click the icon at the bottom left of your screen to chat with a member of our U.S.-based support team, or to send an email after hours.

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See Recent Updates From Highline

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03/14/23

Highline celebrates first customer with Lumberton and Silsbee, Texas!

LUMBERTON, Texas--(BUSINESS WIRE)--It was just a few short months ago that Highline announced the launch of lightning-fast Gigabit fiber internet service for...
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03/10/23

Highline Completes Construction to Over 13,500 Homes in the Upper Peninsula and Thumb Areas in Michigan

ESCANABA, Mich.--(BUSINESS WIRE)--Highline is pleased to announce that it has completed construction to over 13,500 Upper Peninsula and Thumb residential...
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03/07/23

Highline Shares Construction Updates for Their Gigabit Fiber Internet Service for the Grand Junction Colorado Area!

GRAND JUNCTION, Colo.--(BUSINESS WIRE)--Highline is excited to announce that it has now completed construction to over 1,500 Grand Junction homes. With our...
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