Contact Center

Have a question, need support, or want to receive updates on fiber internet availability in your area? Find the best way to connect with us based on your needs.

If you have an immediate concern or question, please call our Customer Care team directly at 1-888-212-0054 so that you do not experience any delays in response from us; otherwise, complete our contact form below. We will respond as quickly as possible.

How can we help?

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Frequently Asked Questions

View answers to FAQs about your router, connection speeds, the Highline Fast app, voice services, and more.

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Outage Reports

Report a service outage at your address and access outage updates while we work to restore your connection.

Report an Outage
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Construction Updates

Waiting for Highline to come to your address? Sign up for updates on new areas of fiber construction.

Request Construction Updates
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Speak to a Representative

Interested in signing up for Highline fiber internet or voice service? Call or chat with us to get started.

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More Ways to Get in Touch

Chat

Click the icon at the bottom left of your screen to chat with a member of our U.S.-based support team, or to send an email after hours.

Call

Prefer to talk on the phone? Give us a call at 1-888-212-0054.

Download Our Mobile App

Connect devices, set parental controls, test internet speeds, monitor data usage, and more.

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See Recent Updates From Highline

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04/16/25

Highline Internet Hosts Annual Construction Kick-Off Party Celebrating Fiber Expansion Across Michigan's Upper Peninsula

HARRIS, Mich., April 16, 2025 -- Highline Internet, a leading provider of high-speed fiber optic internet, is proud to announce its Annual Construction Kick-Off...

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04/10/25

Highline Now Accepting Orders for Reliable Fiber Internet in Michigan's Thumb Region

SANDUSKY, Mich., April 10, 2025 -- Highline is excited to announce that we are once again accepting orders for fiber internet service in Michigan's Thumb region...

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03/12/25

Highline Expands Fiber Broadband Leadership in Liberty County, TX with CPF BOOT Grant

LIBERTY COUNTY, Texas, March 12, 2025 /PRNewswire/ -- Highline is proud to announce that it has been awarded a CPF BOOT grant to further expand high-speed fiber...

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