How can we help?
Frequently Asked Questions
View answers to FAQs about your router, connection speeds, the Highline Fast app, voice services, and more.
Report a service outage at your address and access outage updates while we work to restore your connection.
Waiting for Highline to come to your address? Sign up for updates on new areas of fiber construction.
Speak to a Representative
Interested in signing up for Highline fiber internet or voice service? Call or chat with us to get started.
More Ways to Get in Touch
Click the icon at the bottom left of your screen to chat with a member of our U.S.-based support team, or to send an email after hours.
Prefer to talk on the phone? Give us a call at 1 (888) 212-0054.
Download Our Mobile App
Connect devices, set parental controls, test internet speeds, monitor data usage, and more.