Highline Voice Service uses your Internet connection to make and receive calls. Our calling features allow you to forward your calls and use voicemail to ensure you never miss a call. Keeping connected has never been easier with Highline Voice!
Unlimited Long-Distance Calling
Call anywhere in the 48 contiguous United States for one low price.
Stay Protected
Calling 911 from a voice line gives emergency responders your exact location.
Call Quality
You can always count on your voice service for consistent sound quality for all your calls.
Keep Your Number
You have the option to keep your present number and transfer it or receive a new one.
Calling Features
Each feature allows you to personalize your phone the way you need it to work for you.
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Enter your address to find out if our voice service is available where you live.
Home Voice Service FAQ
- Why choose Highline for Voice Service?
- Voice Quality—Superior sound, quality, and clarity over our best-in-class fiber network.
- Reliability—No call dropping. Our voice gives you a more reliable connection.
- Security—In an emergency you can count on your call going through. The dispatcher will always know your address even if you are unable to give it to them because we will have your address enrolled into the 911 database. connection.
- Peace of Mind—There is no need to worry. You will experience crystal-clear call quality and won't have to worry about dropped calls or being able to check on your children or business when you are away.
- Can I keep my existing phone number?
Highline supports Local Number Portability (LPN). Highline will work with you to port your existing phone number to Highline.
- What features come with my voice service?
Your plan offers a multitude of features including Voicemail, Caller ID, Call Forwarding, 3-Way Calling, and more. Refer to the Quick Start and User Guide for a complete list of Star Codes and features available.
- Where can I call?
You don’t have to worry with long distance charges. You have unlimited calling anywhere in the contiguous 48 states.
- Will I be able to answer calls when I am away?
With call forwarding you will never miss a call. You can route your number to your cell phone or any line. You'll also be able to access your voicemail from anywhere, including in your email.
- What if I forget my voicemail PIN?
Please contact Customer Support to reset it.
- How do I change the number of rings before a call goes to voicemail?
The default is 3 rings or approximately 20 seconds. Contact Customer Support to assist you with adjusting this setting.
- Can voicemail also be sent to my email?
Yes, voicemail can be sent to one or more email addresses. This can be changed by logging on to the Customer Portal. Please refer to the User Guide Voicemail Message Settings.
Calling Features
- Highline Voice Quick Start & User Guide
In 2025, we will be upgrading our voice service to a new platform with more features and increased reliability. If you are a new customer after January 2025 or have been notified that your phone service with Highline is being upgraded, refer to the User and Star Code Guides below.
Download Quick Start Guide PDF
Download the Highline Voice User Guide to see all services, calling features, settings, and more.
How to Set up Your Highline Voice Portal
One App.
Endless Possibilities.
One App.
Endless Possibilities.
Connect devices, control your home network, set parental controls, complete speed test, view connected devices.
