Exciting New Updates to Your Voice Service!

Exciting News! We are upgrading your Voice Service! We will be enhancing our legacy platform to a next generation platform, providing you with a more seamless voice experience! Your service is scheduled to be updated between February 25th and March 27th. Your phone number(s) and pricing will remain the same.

What You Need to Do Before the Upgrade:

  • Save Voicemails: Current voicemail messages will not transfer. Save them by recording to a personal device while playing them back.
  • Document Call Handling Settings: Features like Call Forwarding and Do Not Disturb will not transfer.  

Setting Up Your New User Portal:

  • Look for a welcome email from Highline with instructions to set up your portal account.
  • Use the portal to customize features and re-enable settings like Call Forwarding and Do Not Disturb.

Voicemail and Greetings:

  • Activate Voicemail: Access the new voicemail box with *98. The default PIN is 1234; you’ll need to set a new one.
  • Re-record Greetings: Current voicemail greetings won’t transfer. After the upgrade, dial *98 and follow prompts to record a new greeting.
  • Voicemail to Email: This feature is disabled by default and may need to be reconfigured in the portal if you choose to use this feature.

Need Help?
Visit highlinefast.com/voice for the User and Quick Start Guide, including detailed instructions and updated Star Codes.

If you have questions, call us at 888-212-0054.

Thank you for choosing Highline. We’re excited for you to enjoy your upgraded voice service!

oval-dot-whites
tic-lt-blue
oval-tic-small-
oval-dot-lt-blue
HLI Background

How to Set Up Your Highline Voice Portal