SmartCare
SmartCare
- Highline Service Protection Plan
Unexpected issues happen. SmartCare helps protect you from costly repair charges by covering service visits,
equipment, and in-home wiring installed by Highline—so you can enjoy your internet without the worry of surprise fees.
SmartCare gives you peace of mind knowing your Highline connection is supported when you need it most.
- What's Included with SmartCare
- Service calls for the repair or replacement of defective Highline equipment and in-home wiring installed by Highline and used with your Highline Internet service
- Service calls for technical support and customer education, including help setting up new streaming devices
- No contract—cancel anytime
- Why Choose SmartCare?
SmartCare covers many common, unexpected issues that can otherwise lead to service charges, including accidental or customer-caused problems like unplugged equipment, pet damage, or damaged drops.
SmartCare Benefits
- Equipment Protection
Covers unexpected repair costs for Highline-provided equipment, including accidental damage and power-surge failure. - In-Home Wiring Protection
Covers repairs to Highline-installed in-home wiring, jacks, and outlets used to deliver Highline Internet service. - Shipping Coverage
Includes shipping and handling costs for replacement equipment provided by Highline. - No Service Call Fees
No additional charge for covered service visits.
- Equipment Protection
- How to Sign Up
Signing up is easy—just Contact Us. Coverage begins the day you order SmartCare. The low monthly fee appears as a separate line item on your Highline bill. You can cancel at any time, subject to plan terms and conditions.
- What SmartCare Covers
- Customer-Side Issues
Service problems caused by accidental or unintended customer actions such as unplugged equipment, pet damage, or damaged drops. - Acts of God
Service issues caused by storms, flooding, or other natural events, as long as repairs can be performed safely.
SmartCare also includes:
- Maintenance, repair, or replacement of Highline-installed equipment and in-home wiring
- Diagnosis of connection issues between customer equipment and Highline services
- On-site education about your Highline Internet service
- Customer-Side Issues
- What SmartCare Does Not Cover
- Inaccessible in-home wiring not installed by Highline
- Electrical wiring repairs
- Customer-owned equipment replacement
- Installation of new outlets or reconfiguration of existing outlets
- Wiring used for non-Highline services
- Streaming device repair or replacement
- Customer-installed home or business network wiring
- Missed appointment charges
- Issues not currently supported by Highline
- Excessive Service Calls
SmartCare is designed for occasional, unexpected issues. Repeated service visits for the same customer-side issue may result in charges. If three or more service calls occur for the same issue within a 12-month period, Highline may apply standard service call fees.