Frequently Asked Questions | Highline Fast Internet

What if I Was Enrolled in the Emergency Broadband Benefit Program?

Households enrolled in the EBB Program as of December 31, 2021 will continue to receive their current monthly benefit until March 1, 2022 during a 60...

Who is Eligible for the Affordable Connectivity Program?

A household is eligible if a member of the household meets at least one of the criteria below: Has an income that is at or below 200% of the federal...

Has the Affordable Connectivity Program Started Yet?

Yes, the Affordable Connectivity Program started December 31, 2021.

How Do I Pay My Bill?

You can log in to your online account to pay your bill or set up a scheduled autopay. In addition, you can call 1-888-212-0054 to make a payment.

How Do I Set Up My Voicemail?

Voicemail and its features can be easily set up by logging in to your customer portal.

Will I Be Able to Answer Calls to My Home When I Am Away?

Yes, you can! With call forwarding you will never miss a call. You can route your number to your cell phone or any other land line. You'll also be...

Where Can I Call?

You don’t have to worry with long distance charges. You can call anyone in the contiguous 48 states.

What Features Come With My Home Voice Service, and How Do I Activate Them?

Your plan offers a multitude of features. From Caller ID to Voicemail, you will have everything you need. Use the table below to review all the...

Why Should I Have Home Voice Service?

Some of the best reasons to have a landline phone include: Voice Quality—Your home voice service gives you superior sound, quality and clarity...