Frequently Asked Questions | Highline Fast Internet

Do I need to be home during the installation?

Yes. Someone over the age of 18 must be present during the scheduled installation to allow access and confirm placement preferences.

When will fiber service be available at my home?

Service availability depends on your location within our construction timeline. We’ll notify you via mail or email once your area is ready for...

Are your contractors insured?

Yes. All contractors working on behalf of our company are insured and required to meet our construction safety, permitting, and restoration standards.

Can I request that fiber be placed a certain way on my property?

For mainline construction, routes are determined by engineering and permitting constraints. For individual service drops, you’ll have an opportunity...

Who do I contact if I have a concern about property damage?

Please call our local number at 888-212-0054 or email us at [email protected]. We take all damage reports seriously and work quickly to address...

How will I know when I can sign up for service?

We’ll notify you once your home is eligible for installation. At that time, you can schedule a technician to bring fiber to your home and activate...

Will this construction give me internet service right away?

Not immediately. This phase builds the mainline backbone of the network. Service drops to individual homes, and service activation will follow once...

Will I be notified before construction begins?

Yes. We typically provide notice via door hangers, signage, or mail. If construction is within a private easement, a field engineer may attempt direct...

Can I remove the flags or wash away the paint?

Please do not remove flags or markings until construction is complete. They are critical to avoid damaging existing underground services.