Frequently Asked Questions | Highline Fast Internet

I Don't See the Enhanced Parental Controls or ProtectIQ Under "Enable Applications." What Do I Do?

Parental controls and network protections are included with your internet service. Contact Highline Support at 1-888-212-0054 to turn these features...

I Accidentally Put My Phone into a Parental Control Profile and Turned it Off. How Do I Turn it Back On?

Simply turn off Wi-Fi on your phone and wait for it to connect to the cellular network. You can then enter the app and select the checkmark icon to...

Where Can I Learn About Using and Configuring the HighlineFast App?

Download the user guide and the FAQ.

Where Can I Download the HighlineFast App?

Download the App from either the Google Play store or Apple App Store.

What Do the Lights on My GigaSpire BLAST Router Mean While It’s Booting Up?

The LEDs located on the corner of the GigaSpire BLAST provide information on the status and current state of the system. See below for a table of LED...

What is the WPS Button for?

WPS stands for Wi-Fi Protected Set-up and is a security standard that makes it easier and faster to connect your GigaSpire BLAST to other wireless...

How Do I Reset the GigaSpire BLAST Back to Factory Settings?

You can press the RESET button on the back of the GigaSpire BLAST for at least 10 seconds for a factory reset, but only take this step if your service...

My Wireless Device Says It Cannot Support a 5 GHz Radio. What Do I Need to Do?

The GigaSpire BLAST supports both 2.4 GHz and 5 GHz radios. All your 2.4GHz devices should be able to connect without any issue. However, if you still...

Where is the Best Place to Put the GigaSpire BLAST?

The best place to put the GigaSpire BLAST is in a central location with good “line of sight” visibility to the main areas of your home. If you need to...