Frequently Asked Questions | Highline Fast Internet

My Wireless Device Says It Cannot Support a 5 GHz Radio. What Do I Need to Do?

The GigaSpire BLAST supports both 2.4 GHz and 5 GHz radios. All your 2.4GHz devices should be able to connect without any issue. However, if you still...

Where is the Best Place to Put the GigaSpire BLAST?

The best place to put the GigaSpire BLAST is in a central location with good “line of sight” visibility to the main areas of your home. If you need to...

What is the Range of My Router? Do I Need Wi-fi Extenders in My House?

In most cases, the GigaSpire BLAST router provides your entire home with strong, reliable Wi-Fi. Only 7% of customers need extenders to improve their...

What Type of Router Do I Need to Use for My Highline Service?

We supply a Calix Wi-Fi 6 router that supports all your connected devices and allows you to connect up to 250 devices, like TVs, computers, tablets...

What Do You Mean When You Say, “Welcome to the Real High-Speed Internet”?

We know a lot of providers are out there building piece-meal networks to help them deliver Internet service, but we are building a Fiber Network, with...

Where Can I Find Information About Outages?

The best way to check for service outages in your area is to check our Facebook page.

How Does My Device Affect My Internet Speed?

All devices have different maximum Wi-Fi speeds. A 6-year-old laptop has a much lower max speed than a brand-new, next-gen smartphone. See the chart...

What Factors Affect Connection Speeds?

The number of other devices on network. The age and capabilities of your device. The distance between you and your router. The number and materials of...

What is the Difference Between Download and Upload Speeds?

Download speeds measure how fast your internet is at receiving information, like downloading and streaming. This affects things like watching a...