Frequently Asked Questions | Highline Fast Internet

Is there a contract or commitment required?

No, Highline is contract-free month to month service. Ask a representative or review our service terms before signing up.

What are the monthly service costs?

Monthly service fees vary based on the speed tier and services you select. For more information, please check your service availability.

Are there any upfront fees for installation?

Installation may be free as part of a promotion, or may include a standard fee depending on your location. We’ll provide all costs upfront before...

Is fiber internet more secure than other internet types?

Yes. Fiber uses light signals over glass, which are more difficult to tap than copper or wireless signals. It’s one of the most secure transmission...

Can I keep my existing phone number or service provider?

Yes. You can port your phone number to our voice service, or keep your current provider if you prefer.

Does weather impact fiber service like it does satellite or DSL?

No. Fiber is highly reliable and less susceptible to weather interruptions compared to satellite or copper-based services.

Will fiber internet improve my streaming and gaming experience?

Yes. Fiber offers low-latency, high-bandwidth connectivity, ideal for 4K/8K streaming, online gaming, video conferencing, and smart home use.

How fast will my internet be?

Our fiber packages offer speeds from 100 Mbps to 2 Gbps, depending on the plan you choose. Fiber delivers ultra-fast, symmetrical upload and download...

Will you remove the old cable or DSL lines?

No. We install fiber service alongside any existing wiring. You can choose to keep or remove other services at your discretion.