Frequently Asked Questions

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Will my yard be disturbed during construction?

If our route runs through a utility easement on your property, some ground disturbance may occur. We’ll make every effort to avoid unnecessary damage...
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What kind of work will you be doing?

You may see crews trenching, plowing, boring underground conduit, placing handholes, pulling fiber, or performing aerial fiber work on poles. All...
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Do you need my permission to access my yard or easement?

If construction stays within the easement or right-of-way, we do not require additional permission. However, we make every effort to notify residents...
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What is the public right-of-way (ROW)?

The right-of-way is typically the area between the street and your property line (including sidewalks, curbs, and sometimes portions of your front...
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What is a utility easement and how does it affect me?

A utility easement is a portion of private property—often along front, side, or rear lot lines—that is legally designated for utility use. Fiber can...
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Why is construction happening near my home or property?

We’re building a new fiber-optic network in your area to deliver high-speed internet and communications services. Construction in the public right-of...
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Where can I find more information about how to use and configure the HighlineFast App?

Download the user guide and the FAQ.
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How Do I Apply?

ACP Application is a two-step process: Go to ACPBenefit.org to submit an application or print out a mail-in application. Contact your preferred...
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What Broadband Services Are Available With the ACP?

Highline's customer service representatives must perform an address lookup for your specific address to determine what broadband service options are...
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