Frequently Asked Questions | Highline Fast Internet

What is the Range of My Router? Do I Need Wi-fi Extenders in My House?

In most cases, the GigaSpire BLAST router provides your entire home with strong, reliable Wi-Fi. Only 7% of customers need extenders to improve their...

What Type of Router Do I Need to Use for My Highline Service?

We supply a Calix Wi-Fi 6 router that supports all your connected devices and allows you to connect up to 250 devices, like TVs, computers, tablets...

What Do You Mean When You Say, “Welcome to the Real High-Speed Internet”?

We know a lot of providers are out there building piece-meal networks to help them deliver Internet service, but we are building a Fiber Network, with...

Where Can I Find Information About Outages?

The best way to check for service outages in your area is to check our Facebook page.

How Does My Device Affect My Internet Speed?

All devices have different maximum Wi-Fi speeds. A 6-year-old laptop has a much lower max speed than a brand-new, next-gen smartphone. See the chart...

What Factors Affect Connection Speeds?

The number of other devices on network. The age and capabilities of your device. The distance between you and your router. The number and materials of...

What is the Difference Between Download and Upload Speeds?

Download speeds measure how fast your internet is at receiving information, like downloading and streaming. This affects things like watching a...

How Much Speed Do I Need?

Certain minimum speeds are needed to enjoy different types of online activities. Video streaming is the best example of this - the better the video...

What is Firmware and Why Do I Need to Update It?

Firmware is the software that comes installed on your router. Making sure your firmware is up to date ensures you are getting the most performance and...