Frequently Asked Questions | Highline Fast Internet

What Features Come With My Home Voice Service, and How Do I Activate Them?

Your plan offers a multitude of features. From Caller ID to Voicemail, you will have everything you need. Use the table below to review all the...

Why Should I Have Home Voice Service?

Some of the best reasons to have a landline phone include: Voice Quality—Your home voice service gives you superior sound, quality and clarity...

I Don't See the Enhanced Parental Controls or ProtectIQ Under "Enable Applications." What Do I Do?

Parental controls and network protections are included with your internet service. Contact Highline Support at 1-888-212-0054 to turn these features...

I Accidentally Put My Phone into a Parental Control Profile and Turned it Off. How Do I Turn it Back On?

Simply turn off Wi-Fi on your phone and wait for it to connect to the cellular network. You can then enter the app and select the checkmark icon to...

Where Can I Learn About Using and Configuring the HighlineFast App?

Download the user guide and the FAQ.

Where Can I Download the HighlineFast App?

Download the App from either the Google Play store or Apple App Store.

What Do the Lights on My GigaSpire BLAST Router Mean While It’s Booting Up?

The LEDs located on the corner of the GigaSpire BLAST provide information on the status and current state of the system. See below for a table of LED...

What is the WPS Button for?

WPS stands for Wi-Fi Protected Set-up and is a security standard that makes it easier and faster to connect your GigaSpire BLAST to other wireless...

How Do I Reset the GigaSpire BLAST Back to Factory Settings?

You can press the RESET button on the back of the GigaSpire BLAST for at least 10 seconds for a factory reset, but only take this step if your service...