Frequently Asked Questions | Highline Fast Internet

What equipment will be installed inside my home?

We’ll install an Optical Network Terminal (ONT), typically placed near a power source inside your home. This device converts the fiber signal to...

What should I do if I have underground utilities like sprinklers or pet fences?

Please mark all private underground items (e.g., sprinklers, pet fences, landscape lighting) with flags or spray paint. Our team will locate public...

How deep will the fiber be buried on my property?

Fiber is generally buried 6–18 inches deep, following local utility and construction code requirements.

Will the installation damage my lawn, driveway, or landscaping?

Our crews use the least invasive method possible. While some temporary disruption may occur, we restore disturbed areas according to local standards...

Can I choose where the fiber line enters my home?

Absolutely. A field planner will work with you to select the best location, considering your preferred equipment location and property layout.

Will there be any digging or trenching on my property?

Yes. If underground fiber is required, we may need to trench or bore to bring fiber from the road to your home. We’ll work to minimize disturbance and...

How long does the installation process take?

Standard in-home installation typically takes 1–2 hours. If underground work is needed on your property, that may be scheduled separately in advance.

Do I need to be home during the installation?

Yes. Someone over the age of 18 must be present during the scheduled installation to allow access and confirm placement preferences.

When will fiber service be available at my home?

Service availability depends on your location within our construction timeline. We’ll notify you via mail or email once your area is ready for...