Frequently Asked Questions | Highline Fast Internet

What Factors Affect Connection Speeds?

The number of other devices on network. The age and capabilities of your device. The distance between you and your router. The number and materials of...

What is the Difference Between Download and Upload Speeds?

Download speeds measure how fast your internet is at receiving information, like downloading and streaming. This affects things like watching a...

How Much Speed Do I Need?

Certain minimum speeds are needed to enjoy different types of online activities. Video streaming is the best example of this - the better the video...

What is Firmware and Why Do I Need to Update It?

Firmware is the software that comes installed on your router. Making sure your firmware is up to date ensures you are getting the most performance and...

What is Wi-Fi 6?

Wi-Fi 6 is a new standard in Wi-Fi technology that improves reliability and speeds of internet devices in your home, especially when you have a bunch...

What’s the Difference Between the Internet and Wi-Fi?

Internet is the data that is sent to and from all your connected devices. Wi-Fi is the wireless technology that sends and receives this data through...

What is the HighlineFast App Powered by CommandIQ?

With the HighlineFast App, you can control your network, rename your network, reset your Wi-Fi password, set parental controls, perform speed tests...

How is Internet Speed Measured?

Internet speed is usually measured in “megabits per second” (Mbps) and “gigabits per second” (Gbps). 1 gigabit is equal to 1,000 megabits, so 1 Gbps...

Why Fiber Internet?

Most internet connections are made using copper wires which transfer data at the speed of electricity, which is about 1% the speed of light. With...